Terms and Conditions

1. About this website

This website is operated by European Energy Pooling BV (“EEP”, “we”, “us” or “our”).

Our contact details are:

European Energy Pooling BV
Company number: BE 0833.491.108
Merestraat 131
9300 Aalst, Belgium
Email: contact@eep.energy
Telephone: +32 (0)53 89 63 10

These terms govern your use of www.europeanenergypooling.com. Please read them before using the website.

2. Information about our services

Our website provides general information about EEP and our activities in the European gas and biomethane markets.

Descriptions of services, geographical coverage, market access and operational capabilities are provided for information only. The availability and scope of any service depend on the relevant market, applicable requirements and the agreement concluded with the customer.

Website content does not constitute a binding offer, an instruction to execute a transaction, or individual trading, investment, legal or regulatory advice.

Submitting a contact form or requesting information does not create a service agreement. Our commercial services are governed by separately agreed contractual terms. If those terms conflict with these website terms, the contractual terms prevail for the relevant services.

3. Using the website

You may use this website for lawful purposes, including researching our services and contacting our team.

You must not misuse the website, attempt to gain unauthorised access to its systems, introduce malicious software, interfere with its operation, or use its forms to send unlawful, misleading or unsolicited content.

When you contact us, please provide accurate information and only share personal data that you are entitled to disclose. Please do not submit passwords, sensitive personal information or confidential trading instructions through the general contact form.

4. Intellectual property

Unless otherwise indicated, the website’s content, including its texts, images, graphics, logos, design and software, belongs to EEP or its licensors and is protected by intellectual property law.

You may view the website and download or print extracts for your own internal business use, provided that you retain ownership notices and do not misrepresent the content.

Other reproduction, publication, distribution, modification or commercial use requires permission from the relevant rights holder, except where permitted by law. Access to this website does not transfer any intellectual property rights.

5. Accuracy and availability

We take reasonable care when preparing and updating this website. However, information may become outdated or contain errors or omissions.

Please contact us to confirm information that is material to a commercial or operational decision. In particular, maps and market coverage information should not be treated as confirmation that a specific service or route is available for your requirements.

We may update, suspend or withdraw website content or functionality. We do not guarantee uninterrupted access or that the website will always be free from technical errors.

6. External links

The website may link to third-party websites, including network operators, industry organisations and social media platforms.

These links are provided for convenience. We do not control those websites and are not responsible for their content, availability or data processing practices. Visiting an external website is subject to that provider’s terms and privacy information.

7. Liability

To the extent permitted by applicable law, EEP is not liable for losses resulting from reliance on inaccurate or incomplete website information, interruptions to website access, or the use of third-party websites linked from this website.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for intentional misconduct, or affects rights that cannot lawfully be excluded.

Liability relating to services supplied by EEP is governed by the applicable service agreement.

8. Privacy and cookies

Our Privacy Policy explains how we process personal data. Our Cookie Policy explains how cookies and similar technologies are used and how you can manage your preferences.

Using this website does not, by itself, constitute consent to optional cookies or direct marketing.

9. Changes to these terms

We may update these terms to reflect changes to the website, our activities or applicable requirements. The version available on this page applies to your subsequent use of the website.

Changes to these website terms do not amend an existing service agreement.

10. Applicable law and contact

These terms are governed by Belgian law, without prejudice to any mandatory legal protections that apply. Disputes are subject to the jurisdiction of the courts competent under applicable law.

For questions about these terms or to report a website issue, contact contact@eep.energy.